WATER QUALITY
What is spring water?

The Food and Drug Administration (FDA) defines spring water as “water derived from an underground formation from which water flows naturally to the surface of the earth”.  The FDA sets stringent national standards for what qualifies as “spring water”- standards that Ice Mountain® consistently meets or exceeds.  To view the FDA requirements in the Code of Federal Regulations, please see: CFR-Title 21.

What is the shelf life of bottled water?

We don’t have an expiration date on our bottles — just a "Best By" date. To figure out the “Best By” date, find the letters “BB” one inch above or below the label (depending on where your bottle was made).

Ice Mountain® Brand products have the following “Best By” dates:

  • Sparkling 1.0L PET: 12 months from manufacturing date
  • Sparkling 0.5L PET: 9 months from manufacturing date
  • Still (non-carbonated): 18 months from manufacturing date.
How can I obtain a mineral analysis or your water quality report?

When it comes to our water, we’re all about transparency. We keep our bottled water quality reports (based on independent testing from certified labs) right here ready and available to read at your leisure. It’s good info to know!

How do you ensure the quality of your natural spring water? Is spring water safe?

We go through a step-by-step process (10 steps to be exact) to provide an all-around great product. Check out our Water Quality Report and see how we keep our water high-quality from spring to sip.

What is the pH of spring water?

Good question — it’s actually pretty interesting (we think). Natural spring water changes depending on a handful of factors. Our bottled spring water comes from carefully selected spring sources, so its pH level may differ from bottle to bottle. You can download our Water Quality Report to identify the pH range that we typically see from the various spring sources.

What are the benefits of natural spring water?

There are quite a few benefits, but to save time, we’ll share our favorite: Natural spring water comes from the earth, which means it has naturally occurring minerals that are unique to the individual source. That’s what gives it that fresh taste we all love so much.

BOTTLE QUALITY
Is it safe to drink from plastic water bottles? Do your water bottles contain BPA?

The U.S. Food & Drug Administration (FDA) and other international health organizations and regulatory agencies have approved certain plastic as a safe food packaging material. We continually check our packaging materials for safety. We also abide by all FDA regulations.

 

All currently available scientific evidence indicates that the packaging used for bottled water is safe when stored sensibly as any other food product would be stored — at moderate temperatures and away from strong-smelling cleansers and chemicals — and the product is consumed by its “Best By” date.

 

All of our “single-serve” bottles from 8 ounces to 3 liters that are made from non-recycled PET #1 plastic, as well as our 1 gallon and 2.5 gallon bottles made from non-recycled HDPE #2 plastic, are completely BPA-free. The FDA classifies PET as safe for use in packaging and has authorized its use for decades. PET itself is an inert substance, meaning it does not react, dissolve or degrade when exposed to water or the environment. It also only generates extremely low traces of PET by-products which evaporate readily or migrate very slowly.

 

All of our 5-gallon bottles are now made of PET #1 plastic, which is BPA-free. Our 3-gallon bottles are currently made from polycarbonate #7 plastic, a strong, clear and reusable type of plastic. In tests, water packaged in our polycarbonate bottles has been found to contain trace levels (less than 1 part per billion) of BPA. Based on consumer preference, we are working hard to transition our 3-gallon bottles to BPA-free plastic bottles in the future.

Are your water bottles recyclable?

Is Chicago cold in the winter? Yes — nearly ALL of our water bottles are recyclable! And when our 3-gallon and 5-gallon bottles are returned to us, we wash, sanitize and refill them more than 20 times (that’s a lot, we know). At the end of all that, we recycle them one last time. To join the (almost) never-ending cycle, visit how2Recycle.info to see how and where to recycle in your community.

How do I recycle plastic water bottles?

What a great question — we’re so happy you asked! Did you know that plastic water bottles can be recycled and made into clothing, benches, toys, carpet — even another water bottle?  Recycling plastic water bottles is simple — simply empty the bottle, replace the cap and put it in a recycling bin. If your community collects recyclables, you may be able to put your empty water bottles out for collection. If not, go to how2Recycle.info to find a recycling location.

What’s the environmental impact of plastic water bottles?

It might be surprising to hear that bottled water has among the lowest environmental footprint of all other packaged beverages. But that doesn’t mean we’ve stopped working to make that impact smaller. We’ve reduced the amount of PET plastic in our half-liter bottles by 42% since 2005. But the most important step when drinking from a plastic water bottle is to make sure you recycle it.  Doing right by the environment is important to us. That’s one of the reasons why we constructed our bottling facility the way we did in Stanwood, Michigan. It was one of the first food and beverage manufacturing buildings in the US to earn the Green Building Council’s LEED Certification.

SOURCING OUR SPRINGS
Where does your spring water come from?

Ice Mountain Brand 100% Natural Spring Water comes from carefully selected spring sources in several states. To get the full story on the water we all love, read more about our springs here .

Do you source water from the Flint area?

No, we have never sourced water in or near Flint. We source water from three springs in the Muskegon River watershed, about 120 miles away from Flint. However we are deeply concerned about the health and safety of Flint residents, which is why, along with one of our sister bottled water brands, we pledged 1.5 million bottles of water to Flint schools, and have partnered with Keep America Beautiful to help install infrastructure and raise awareness supporting recycling in Flint schools.

Are you trying to expand in Michigan?

As our business grows, yes we are hoping to expand in Michigan. In 2017, we invested $37 million to expand our bottling facility in Stanwood, Michigan. And we have applied to the state for an increase in water production from one of our existing spring sources. You can learn more about our operations in Michigan here. 

Is bottled water regulated?

Absolutely. The FDA’s regulations for bottled water are just as strict as the EPA’s regulations for tap water, if not stricter. To us, better standards mean a more fresh-tasting water, so we also test each bottling line more than 250 times a year. (If you think that’s meticulous, you should check out our quality reports.

Is Ice Mountain a real place?

We just knew you would ask this one. You won’t find Ice Mountain on a globe or a map. That’s because it only exists ... in our hearts. Our name was inspired by the glaciers that once covered the northern US. Just close your eyes and you’ll feel as if you’re standing on the peak of a magnificent mountaintop.

DONATIONS, DISCOUNTS AND DELIVERY
How can I request a sponsorship or donation?

We’re glad you’d like to get involved. Send your sponsorship or donation request here. As a note, we can only consider proposals 45 days in advance of your opportunity. The earlier you send it, the earlier we can respond to your request. Also, please keep in mind that we receive hundreds of requests for support each year and although we’d like to fund each one, that just isn’t possible.

How can I obtain coupons for your products?

Deals do come around every once in a while to help our fans stay refreshed. Be sure to keep an eye out for local circulars and on store shelves.

Can I have Ice Mountain® Brand 100% Natural Spring Water delivered to my home?

Don’t feel like going to the store? We don’t blame you! Just hop on over to ReadyRefresh™ (our convenient delivery service) or give us a ring at: 1-888-771-4943 to learn if you’re in our delivery area. Then it’s as easy as walking to your front porch.

SPARKLING WATER
Where does sparkling water come from?

Believe it or not, we add bubbles to our natural spring water by dissolving carbon dioxide gas at a low concentration (but you probably should believe it, because it’s true!).

Is still water more hydrating than sparkling water?

Nope, they’re both great! The adult human body is made up of roughly 60% water, so it’s important to replenish water that is lost naturally throughout the day as we sweat, visit the restroom and even breathe. All water — still or sparkling —  can help you maintain a proper balance and does so without providing extra calories or added sugar. It’s a great idea to make it your first choice for daily hydration.

Is sparkling water the same as carbonated water?

You bet! We just add carbonation to our natural spring water.

Is Ice Mountain® Brand Sparkling Water naturally sparkling water?

No, we add the carbonation after we source our spring water. We think it’s a great addition to that spring water taste our fans know and love.

Do you have canned sparkling water? What sizes of bottles do you offer?

We don’t have sparkling water in cans, but we do offer sparkling water in bottles. You can find them in .5 L and 1 L sizes and in the following bubbly flavors: Original, Lemon, Mandarin Orange, Black Cherry and Raspberry Lime.

What’s the best sparkling water flavor?

When it comes to the Ice Mountain family, we don’t play favorites. We love all our flavors equally. But we want to hear your opinion — try them out and let us know what you think!